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Frequently Asked Questions

Find answers to common questions about ordering, prescriptions, lenses, frames, and more. Can't find what you're looking for? Our team is here to help.

Ordering prescription glasses online is easy. Choose your favorite frame, enter or upload your prescription, select your lens type and coatings, and complete your purchase. Your custom glasses will be made according to your prescription and shipped directly to your door.

How to order prescription glasses online — step by step process
Ordering prescription glasses online in 4 easy steps

An eyeglass prescription includes values such as Sphere (SPH), Cylinder (CYL), Axis, Add, and Pupillary Distance (PD). These measurements help create lenses that provide clear and comfortable vision.

Understanding Your Eyeglass Prescription
Understanding the key values on your eyeglass prescription

Pupillary Distance (PD) is the distance between the centers of your pupils, measured in millimeters. It ensures your prescription lenses are aligned correctly for the best vision.

What is Pupillary Distance (PD)
PD is the distance between the centers of your pupils

You can measure your PD using a ruler and a mirror or with a digital PD measurement tool. Accurate PD measurements help ensure your prescription glasses fit and perform correctly.

How to Measure Your PD
Two easy ways to measure your PD at home
Tip: We always suggest our customers get their accurate PD value from an expert optician. You can simply call your eye doctor and ask them about your PD value that must be mentioned in your eye sight checkup file.

Simply select your frame, click the upload option during checkout, and upload a clear photo or scanned copy of your prescription. Make sure all prescription details are visible, including your pupillary distance (PD).

How to upload your prescription
Upload a clear photo or scan of your prescription at checkout

If your prescription is still valid and your vision has not changed, you can usually use it to order new prescription glasses. Regular eye exams after a year are recommended to keep your prescription up to date.

Using old prescription to order new glasses
Valid prescriptions can be reused — but yearly eye exams are recommended

Yes. As long as you provide an accurate prescription and pupillary distance, professionally manufactured online prescription glasses offer the same vision correction as those purchased in traditional optical stores.

Online prescription glasses accuracy
Online glasses offer the same vision correction as traditional stores

Consider your face shape, lifestyle, prescription strength, and personal style. Lightweight and durable frames are ideal for everyday wear, while fashion-forward styles let you express your personality.

Frame styles
From subtle rimless to bold statement frames

Round faces often suit rectangular frames, square faces pair well with round styles, oval faces work with most frame shapes, and heart-shaped faces look great with bottom-heavy or oval frames.

Face shape guide
A quick guide to finding frames that complement your face shape

Stand in front of a mirror and trace the outline of your face or take a straight-on selfie. Compare your facial proportions to common face shapes such as round, oval, square, or heart-shaped to help choose frames that complement your features.

How to find your face shape
Trace your face outline or take a selfie to find your face shape

Rectangular, square, geometric, and angular frames help add definition and balance to round facial features.

Best glasses for round face
Rectangular frames add definition to round faces

Oval faces suit almost every frame style, including rectangular, square, aviator, round, and cat-eye glasses. The key is choosing frames that are proportional to your face.

Best glasses for oval face
Oval faces suit almost every frame style

Round, oval, and rimless frames help soften strong jawlines and create a balanced appearance for square-shaped faces.

Best glasses for square face
Round frames soften strong jawlines

Oval, round, rimless, and light-colored frames work well for heart-shaped faces by balancing a broader forehead with a narrower chin.

Best glasses for heart-shaped face
Bottom-heavy oval frames balance heart-shaped faces

Single vision lenses have one prescription throughout the lens and are used to correct nearsightedness, farsightedness, or astigmatism.

Single vision lenses
Single vision lenses correct one viewing distance

Bifocal lenses have two distinct viewing areas for distance and near vision. Progressive lenses provide a smooth transition between distance, intermediate, and near vision without visible lines.

Progressive vs bifocal lenses
Bifocals have a visible line — progressives have a smooth transition

Single vision lenses have one prescription throughout the entire lens and are designed for either distance or near vision. Progressive lenses combine multiple prescriptions into one lens, allowing you to see clearly at all distances without the visible lines found in bifocal lenses.

Single vision vs progressive lenses
Single vision for one distance — progressive for all distances

High-index lenses are thinner and lighter than standard lenses, making them an excellent choice for stronger prescriptions while improving comfort and appearance.

High-Index Lenses
High-index lenses are thinner and lighter than standard lenses

Polycarbonate lenses are impact-resistant and lightweight. High-index lenses are best for stronger prescriptions because they reduce lens thickness.

Polycarbonate vs High-Index Lenses
Polycarbonate for durability — High-Index for thinner lenses

Blue light glasses help reduce exposure to blue light from digital devices and may improve visual comfort during extended screen time.

Blue light glasses
Blue light filtering lenses reduce digital eye strain

Blue light lenses can reduce glare and improve comfort for many people who spend long hours using computers, tablets, or smartphones.

Do blue light glasses work
Blue light lenses reduce glare and improve comfort

Photochromic lenses automatically darken in sunlight and return to clear indoors, offering convenient vision correction and UV protection in one pair of glasses.

Photochromic lenses
Clear indoors, darkened outdoors — automatic UV protection

Polarized sunglasses reduce glare from reflective surfaces like roads and water, making them ideal for driving and outdoor activities.

Polarized sunglasses
Polarized lenses cut glare from roads, water, and reflective surfaces

Anti-reflective coating reduces glare, improves night vision, enhances lens clarity, and makes your glasses look cleaner in photos and video calls.

Anti-reflective coating
See the difference — AR coating eliminates reflections and glare

Scratch-resistant coatings help protect your lenses from everyday wear and extend the life of your prescription glasses.

Scratch-resistant coating
Scratch-resistant coatings protect your lenses from daily wear

Many prescription lenses can be upgraded with UV protection to help shield your eyes from harmful ultraviolet rays.

UV protection
UV protection shields your eyes from harmful rays

A lens index chart helps you choose the right lens thickness based on your prescription.

Lens Index Chart
Higher index lenses are thinner and lighter
  • 1.50 Standard Index: Mild prescriptions
  • 1.56 / 1.57 Index: Everyday prescriptions
  • 1.59 Polycarbonate: Lightweight and impact-resistant
  • 1.61 High Index: Medium to strong prescriptions
  • 1.67 High Index: Strong prescriptions requiring thinner lenses
  • 1.74 High Index: Very strong prescriptions with the thinnest lens option

Higher index lenses are thinner and lighter than standard lenses.

The right prescription lenses depend on your vision needs, lifestyle, and prescription strength. Single vision lenses are ideal for one viewing distance, while progressive lenses provide seamless vision for near, intermediate, and distance viewing. You can also choose lens materials, coatings, and blue light protection based on your daily activities.

Lens Index
See the difference — thick standard lens vs thin high-index lens

Eyeglass frames are commonly made from acetate, stainless steel, titanium, TR90, and other lightweight materials. Each offers different benefits in terms of comfort, flexibility, and durability.

Frame materials
Different frame materials offer unique benefits

Most frames display three measurements on the inside of the temple: lens width, bridge width, and temple length. Choosing the correct frame size helps ensure a comfortable and secure fit.

Frame measurements
Find these numbers inside the temple arm of your frames

Frame measurements are typically shown as three numbers, for example 52-18-140.

  • 52 mm: Lens width
  • 18 mm: Bridge width
  • 140 mm: Temple length

These measurements help you find glasses that fit comfortably and securely.

Frame measurements meaning
52-18-140 — lens width, bridge width, temple length

Use a microfiber cloth and lens cleaning solution. Avoid paper towels, tissues, or household cleaners, which may damage the lens coating.

How to clean prescription glasses
Use a microfiber cloth and lens-safe cleaning solution

We strongly recommend our customers get their eye sight checked every year if they have Cataracts, Glaucoma, Macular Degeneration, and Diabetic Retinopathy and are aged above 45. Replace your prescription glasses every one to two years or whenever their prescription changes, lenses become scratched, or frames wear out.

How often to replace glasses
Replace glasses every 1–2 years or when prescription changes

You can make small adjustments by gently bending the temples or adjusting the nose pads if your glasses have them. Always make slow, gentle adjustments to avoid damaging the frame. If your glasses still don't fit properly, visit an optical professional for a precise adjustment.

Adjusting glasses at home
Four gentle adjustments you can safely make at home

Glasses usually fog because warm air comes into contact with cooler lenses. This commonly happens while wearing a face mask, drinking hot beverages, or moving between different temperatures. Anti-fog lens coatings and proper frame fitting can help reduce fogging.

Anti-fog solution
Anti-fog coating spreads water droplets to prevent fogging

You may need new glasses if you experience blurry vision, frequent headaches, eye strain, difficulty reading, trouble seeing at night, or if your current glasses are damaged or scratched. Regular eye exams help ensure your prescription stays up to date.

Signs you need new glasses
Common signs that it's time for new glasses

Clean your lenses with a microfiber cloth and a lens-safe cleaning solution. Store your glasses in a protective case when not in use, avoid placing them lens-side down, and keep them away from excessive heat to maintain their quality and extend their lifespan.

Eyeglass care kit
Keep your glasses clean, cased, and away from heat

Choose lightweight, durable frames made from flexible materials for your kid. Make sure the glasses fit comfortably without slipping and consider impact-resistant polycarbonate lenses for added safety during everyday activities.

Choosing glasses for kids
Choose lightweight, durable, flexible frames for kids

Computer glasses often include blue light filtering lenses and anti-reflective coatings to help reduce digital eye strain and screen glare. They are ideal for people who spend several hours each day using computers or other digital devices.

Best glasses for computer use
Computer glasses reduce digital eye strain and screen glare

Reading glasses are designed to help with close-up tasks such as reading and are available in both ready-made and prescription versions. Prescription glasses are custom-made to correct your specific vision needs, including nearsightedness, farsightedness, and astigmatism.

Reading glasses vs prescription glasses
Reading glasses for close-up — prescription glasses for all vision needs

Yes. Simply choose a compatible frame, upload your prescription, and select prescription sunglasses lenses with your preferred tint, polarization, or UV protection.

Order prescription sunglasses online
Choose your frame, tint, and polarization online

Regular sunglasses protect your eyes from sunlight but do not correct your vision. Prescription sunglasses combine UV protection with prescription lenses, allowing you to see clearly while protecting your eyes outdoors.

Sunglasses vs prescription sunglasses
Prescription sunglasses combine UV protection with vision correction

Rimless glasses have no frame surrounding the lenses, making them lightweight and minimalist. Full-rim glasses completely surround the lenses, providing greater durability and a wider variety of styles for everyday wear.

Rimless vs full-rim glasses
Rimless for minimalism — full-rim for durability

No, eyeglasses require a separate eyeglasses prescription.

Contact lens prescription vs eyeglass prescription
Eyeglasses require their own prescription — not a contact lens one

Our production facilities are located in Thailand and Pakistan.

Production facilities in Thailand and Pakistan
Our production facilities are located in Thailand and Pakistan

Yes, we ship internationally. Delivery options vary by country.

International shipping
We ship internationally — delivery options vary by country

UK: £5.95 per pair

UK shipping cost £5.95 per pair
UK shipping is £5.95 per pair

Typically 2–3 weeks for US/UK and Canada, and longer for international orders.

Delivery time 2-3 weeks
Typically 2–3 weeks for US/UK and Canada

Customers are responsible for any applicable customs duties or import taxes.

Customs and taxes
Customers are responsible for customs duties and import taxes

Through Royal Mail.

Shipping via Royal Mail
We ship orders through Royal Mail

Yes, tracking is sent via email and updated in your account after dispatch.

Tracking number via email
Tracking is sent via email and updated in your account

Contact us within 24 hours by email or WhatsApp.

Cancel order within 24 hours
Contact us within 24 hours by email or WhatsApp

Track via your account or guest tracking page provided in email.

Track your order online
Track via your account or guest tracking page

We accept Credit/Debit cards, PayPal, Apple Pay, and Amazon Pay.

Payment methods accepted
We accept cards, PayPal, Apple Pay, and Amazon Pay

Yes, payments are processed securely. We do not store card details.

Secure payment
Payments are processed securely — we don't store card details

No direct insurance, but FSA/HSA cards may work depending on provider.

Insurance and FSA/HSA cards
FSA/HSA cards may work depending on your provider

24/7 Customer Support via live chat, email, or WhatsApp.

Email: [email address]

Phone: [phone number]

24/7 customer support
24/7 support via live chat, email, or WhatsApp

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Can't find the answer you're looking for? Our friendly customer support team is here to help you with anything you need — from choosing frames to understanding your prescription.