We aim to make the delivery of your prescription eyewear simple, secure, and reliable. This policy explains how we process, dispatch, and deliver orders placed through our website.
At Specsy.co, we aim to make the delivery of your prescription eyewear simple, secure, and reliable. This Delivery & Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
This policy applies to orders delivered within the United Kingdom unless otherwise stated.
After you place an order, we will begin reviewing your order and the information provided.
For prescription eyewear, processing may include:
Because prescription eyewear is prepared according to your selected specifications, your order may require additional processing time.
Our estimated total delivery timeframe is:
14-21 working days
This timeframe covers the processing, preparation, and delivery of your prescription eyewear.
Delivery is handled through Royal Mail.
Please note that the 14-21 working-day timeframe is an estimate. Actual delivery may vary due to weekends, public holidays, courier delays, customs procedures where applicable, or circumstances outside our reasonable control.
If we require additional prescription or order information from you, processing may be paused until the required information is received.
Our standard UK shipping charge is:
£5.95 per pair
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Orders are shipped using:
Royal Mail
Once your order has been dispatched, tracking information will be provided where tracking is available for the selected Royal Mail service.
Royal Mail delivery updates are subject to the information provided by Royal Mail.
After placing your order, you will receive an order confirmation using the contact details provided during checkout.
Your confirmation may include:
Please review your order confirmation carefully.
If you notice an error, contact us as soon as possible.
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
If you need to change your delivery address, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
If a parcel is returned because an incorrect or incomplete address was provided by the customer, we may contact you to arrange redelivery.
Additional redelivery charges may apply where permitted by law.
Prescription eyewear may require additional processing where:
If we are waiting for information from you, the 14-21 working-day timeframe may be extended accordingly.
We will contact you where reasonably necessary to resolve the issue.
Where tracking is available, we will provide tracking information after your order has been dispatched.
Tracking information may be provided by email, on website WhatsApp, or another communication method associated with your order.
Please allow reasonable time for tracking information to become active after dispatch.
We aim to deliver orders within the estimated 14-21 working-day timeframe.
Occasionally, delays may occur due to circumstances such as:
If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
Nothing in this section limits any statutory consumer rights you may have.
If your order has not arrived within the expected timeframe, please contact us with your order number.
We may investigate the delivery status with Royal Mail.
Where appropriate, we may arrange a replacement or refund in accordance with applicable law and our Exchange, Return & Refund Policy.
Please contact us before placing a duplicate order if your original parcel appears to be delayed or missing.
Please inspect your parcel as soon as reasonably possible after delivery.
If the external packaging appears damaged, we recommend taking photographs before opening it where practical.
We strongly recommend recording a continuous video while opening your parcel, beginning with the sealed package and continuing until the contents have been completely removed and inspected.
If your glasses arrive broken, damaged, incorrect, or incomplete, please contact us promptly and provide:
Please retain the original packaging until the issue has been resolved.
An unboxing video is recommended supporting evidence and does not remove or restrict any statutory consumer rights.
If you receive:
Please contact us promptly.
We will investigate the issue and, where the error is attributable to Specsy.co, arrange an appropriate solution in accordance with applicable law and our Exchange, Return & Refund Policy.
If Royal Mail is unable to complete delivery, the available options may depend on the service used and Royal Mail's procedures.
These may include:
Please follow any delivery instructions provided by Royal Mail.
Where the selected Royal Mail service and delivery arrangements permit delivery to a safe place or another authorised recipient, the parcel may be delivered according to those instructions.
This does not affect any mandatory consumer rights that apply to your order.
Our standard shipping charge of £5.95 and estimated delivery timeframe of 14-21 working days apply to UK orders only unless otherwise stated.
If Specsy.co offers international delivery, the applicable shipping charges, delivery times, customs requirements, taxes, and other conditions will be displayed before or during checkout.
For international orders, customs authorities may inspect or delay parcels.
Customers may be responsible for applicable import duties, taxes, or other charges imposed by the destination country.
Specsy.co cannot guarantee the length of time required for customs clearance.
During major promotional campaigns, sales periods, public holidays, or other high-demand periods, processing and delivery may take longer than usual.
Where applicable, updated delivery information will be displayed on the website or communicated to customers.
If you require your glasses by a specific date, we recommend allowing sufficient additional time when placing your order.
If an order cannot be delivered and you have a legal right to cancel or receive a refund, we will handle the matter in accordance with applicable consumer law and our Exchange, Return & Refund Policy.
Nothing in this policy is intended to remove or restrict any statutory consumer rights.
We may contact you if we need additional information to process or deliver your order.
Communication may take place through:
Please ensure that your contact details are accurate when placing your order.
For questions about delivery, tracking, delayed parcels, or shipping, please contact:
Specsy.co
Email: info.specsyco@gmail.com
WhatsApp: +44 7852 911771
Please include your order number when contacting us about an existing order.
We may update this Delivery & Shipping Policy from time to time to reflect changes to our:
The latest version will be published on our website with the relevant "Last Updated" date.
Any changes will not retrospectively remove rights applicable to orders that have already been accepted.