Please read these Terms carefully before placing an order. They govern your use of our website and your purchase of prescription eyewear and related products from Specsy.co.
Welcome to Specsy.co. These Terms & Conditions ("Terms") govern your use of our website and your purchase of prescription eyewear and related products from Specsy.co.
By accessing our website, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before placing an order.
These Terms are intended for customers purchasing from Specsy.co, including customers located in the United Kingdom.
Specsy.co is an online eyewear retailer providing prescription glasses, frames, lenses, and related eyewear products.
Trading Name: Specsy.co
Email: info.specsyco@gmail.com
Website: Specsy.co
Where required by applicable law, our legal business information will also be displayed on the website and/or in your order confirmation.
You agree to use our website only for lawful purposes.
You must not:
We reserve the right to suspend or restrict access where reasonably necessary to protect our website, business, customers, or systems.
We make reasonable efforts to ensure that product descriptions, images, colours, measurements, prices, and other information displayed on our website are accurate and up to date.
However:
Nothing in these Terms limits your statutory rights where a product does not conform to the contract.
Prescription glasses are made according to the prescription and measurements provided or confirmed by the customer.
You are responsible for providing accurate and complete information, including where applicable:
Please carefully check your prescription and order information before submitting your order.
Where you provide incorrect or incomplete prescription information, measurements, PD, or other specifications, Specsy.co may not be responsible for resulting prescription or fitting issues, subject always to your statutory consumer rights.
We recommend that customers use a current and valid prescription issued by a qualified eye-care professional.
If your prescription is expired, incomplete, unclear, or cannot reasonably be verified where verification is necessary, we may contact you before processing the order.
We may request additional information where reasonably necessary to manufacture your prescription eyewear accurately and safely.
Customers are responsible for providing an accurate PD measurement where required.
If your PD is unavailable, unclear, or appears inconsistent with the prescription or order, we may contact you for clarification before processing the order.
Where Specsy.co offers a PD measurement service, any applicable requirements, charges, and limitations will be explained before the service is provided.
When you place an order through our website, you are making an offer to purchase the selected products.
Before completing your order, you should review:
You are responsible for correcting any errors before submitting your order.
We will provide an order confirmation after your order has been received.
An order is not considered accepted until Specsy.co confirms acceptance or begins processing the order, as applicable.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.
All prices displayed on our website should be checked at the time of purchase.
Where applicable, prices will include VAT and other mandatory charges. Any additional delivery charges or optional costs will be shown before you complete your purchase.
We accept the payment methods displayed at checkout.
Payment must be successfully authorised before we begin processing an order unless otherwise agreed.
We do not normally store complete payment-card details on our own systems. Payments may be processed through third-party payment providers.
Promotional codes, discounts, and special offers may be subject to additional conditions.
Unless expressly stated otherwise:
We reserve the right to correct obvious errors in promotional pricing or promotional information.
After receiving your order, we may review the prescription and order information before manufacturing your glasses.
If clarification is required, we may contact you using the contact details provided with your order.
Production may be delayed where we are waiting for:
Any resulting delay caused by missing or incorrect information supplied by the customer may affect the estimated delivery timeframe.
We deliver to the locations and addresses supported by our website at the time of purchase.
Estimated delivery times will be communicated during checkout or in your order confirmation where applicable.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
You are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was provided, additional delivery or redelivery costs may apply where permitted by law.
We will make reasonable efforts to meet estimated delivery and processing times.
However, delays may occur because of circumstances outside our reasonable control, including:
Where a significant delay occurs, we will take reasonable steps to keep affected customers informed.
Nothing in this section removes any statutory rights you may have.
We recommend that you inspect your parcel as soon as possible after receiving it.
For damaged, broken, incorrect, or incomplete orders, please contact us promptly and provide photographs and, where available, an unboxing video.
We strongly recommend recording a continuous video while opening your parcel, beginning with the sealed package and continuing until the contents have been fully removed and inspected.
An unboxing video can provide useful supporting evidence when investigating delivery damage, missing items, incorrect products, or other order issues.
Please retain the original packaging until your issue has been resolved.
An unboxing video is recommended supporting evidence and does not remove or replace any statutory consumer rights.
Our Exchange, Return & Refund Policy forms part of these Terms.
Please refer to our Exchange, Return & Refund Policy for detailed information regarding:
Nothing in our return or refund procedures is intended to restrict rights that cannot legally be excluded under applicable consumer law.
If you are a UK consumer purchasing online, you may have statutory cancellation rights under applicable consumer law. You may cancel your order within 24 hours after placing the order.
Certain goods may be excluded from the ordinary cancellation right where they are made to the consumer's specifications or clearly personalised. Prescription eyewear may fall within this category depending on how the product is made and the circumstances of the order.
Where a statutory cancellation right applies, we will provide the information and cancellation procedure required by applicable law.
Nothing in these Terms is intended to remove or restrict any statutory cancellation right that applies to your purchase.
You agree to:
Specsy.co is not responsible for problems caused solely by inaccurate information supplied by the customer, subject to applicable statutory rights.
Customers are responsible for reviewing frame measurements and selecting a frame suitable for their preferences and needs.
Where available, frame measurements and product specifications are provided to help customers make an informed selection.
We cannot guarantee that a particular frame will feel or look exactly as expected based solely on photographs or measurements.
If you are unsure about frame size, fit, lens type, or prescription requirements, we recommend consulting a qualified optical professional before ordering.
All content on the Specsy.co website, including:
Is owned by or licensed to Specsy.co unless otherwise stated.
You may access and use the website for personal and lawful shopping purposes.
You must not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.
If you submit a review, photograph, testimonial, comment, or other content to Specsy.co, you confirm that:
Where you provide content for publication, you grant Specsy.co a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law and any separate agreement we may have with you.
We reserve the right to remove content that violates our website rules or applicable law.
Our website may use third-party providers for services such as:
Your use of third-party services may also be subject to those providers' own terms and policies.
Our use of cookies and similar technologies is explained in our Cookie Policy.
We process personal information in accordance with our Privacy Policy.
This may include information required to process your order, delivery details, prescription information, communications, and payment-related information.
Where prescription information constitutes health-related or other special category personal data, we process it in accordance with applicable data-protection requirements.
Please review our Privacy Policy for more information about how your personal information is collected, used, stored, and shared.
We aim to keep our website available and information accurate, but we do not guarantee that:
We may temporarily suspend, modify, or update the website where reasonably necessary for maintenance, security, improvements, or operational reasons.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.
Subject to the above, Specsy.co will not be responsible for losses that:
We will not be responsible for failure or delay in performing our obligations where this results from an event beyond our reasonable control.
Where such an event occurs, we will take reasonable steps to minimise its effect and resume performance as soon as reasonably possible.
This section does not affect any mandatory rights you may have under applicable consumer law.
If you have a complaint about your order, product, delivery, service, or website experience, please contact us:
Email: info.specsyco@gmail.com
Please provide your order number and a clear description of the issue so that we can investigate it efficiently.
We aim to handle complaints fairly and within a reasonable timeframe.
We may update these Terms from time to time to reflect changes to:
The latest version will be published on our website with the relevant "Last Updated" date.
Changes will not retrospectively alter the contractual rights and obligations applicable to an order that has already been accepted, except where required or permitted by law.
These Terms are governed by the laws applicable to the customer's purchase and, where applicable, the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws applicable in your jurisdiction.
Nothing in these Terms prevents you from relying on mandatory consumer protections that apply to you.
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
These Terms, together with our:
Form the relevant terms governing your use of the website and purchase of products from Specsy.co.
Where there is a conflict between these Terms and a mandatory legal right, the mandatory legal right will prevail.
If you have any questions regarding these Terms, please contact:
Specsy.co
Email: info.specsyco@gmail.com
Website: specsy.co